As a leading professional medical supply company selling drug and alcohol testing kits and breathalysers, we understand how important our buyers privacy is. We respect your confidentiality and and we process your data in accordance with current data protection regulations.
The security of your personal information is very important to us, and we take all appropriate security measures including physical, electronic and procedural measures to keep it secure and private. This website is secure and encrypted with an SSL certificate.
What information do we ask for?
When you place an order on this website you will only be asked to provide information that we require to fulfil your order. These include your contact details ie name, email, invoice address, delivery address and telephone number. We will use this data to process and deliver your order, and to collect feedback after your order has been delivered to make sure that you are satisfied with the service and the goods.
If you set up an account when you place your order your information will also provide you access to account information, your order history on this site and will make purchasing products quicker & easier for you in future. You do not have to set up an account on this website to place an order.
If you are ordering online your credit card information will be processed securely and is not held on our site.
Our payment systems are secure and comply with current data protection regulations. You can pay using either Stripe checkout or Paypal Express Checkout. The information that you provide to the payment company will be processed securely and in accordance with current UK & EU data protection regulations.
All smaller orders are packaged in plain packaging. All our outer packaging is discreet brown padded jiffy packs or parcels with no company advertising or logos. Large carton orders may be sent in stacks in which product information will be visible.
You will receive an e-mail notifying you that your order has been received by us and another e-mail when your order is dispatched. If this is your first order with us you may also receive a thank you e-mail with our contact details, should you require to contact us about your order, and you will receive another e-mail about 7 days later asking you to leave us a review. After that, you will not receive any e-mails from us unless you have opted in to receive marketing by e-mail or in relation to an e-mail that you have sent us.
If there are any problems processing your order we may also contact you by e-mail or telephone.
If you do not enter an e-mail address when you place your order all correspondence regarding your order will be sent by SMS text messege, if you have given a mobile phone number
Leaving a review is optional. You will be e-mailed after your order has been delivered and asked to leave a review.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery & review collection purposes
We do not send you any marketing information about our own products and services unless you have opted in for us to do so, and we will not sell your information to anyone else. You may unsubscribe at any time.
Cookies are used on this shopping site where they are strictly necessary for the site functionality
They are used to aid navigation and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
- Take and fulfil customer orders.
- Administer and enhance the site and service.
- Notify customers when orders are dispatched
- Only disclose information to trusted third-parties for order processing, payment processing, goods delivery, to improve functionality of site and review collection purposes.
- Send marketing emails to customers who have opted into email marketing.