Returns

Returns Policy

At UK Drug Testing, we want you to feel confident when ordering from us. If something isn’t right, our simple and fair returns process is here to help.

31-Day No-Quibble Returns (Unopened Items)

We offer a 31-day returns policy on all unopened and unused products.

If you change your mind or are not completely satisfied, you may return your item within 31 days of purchase for a full refund (excluding postage costs), provided that:

• Items are unopened, unused, and in original packaging
• All seals and protective packaging remain intact
• The item is returned within 31 days of the original order date

Once your return has been received and inspected, your refund will be processed to your original payment method. 

If items are returned due to a fault or defect, postage costs may be refunded.

Important hygiene & safety notice

For safety and hygiene reasons, we cannot accept returns on:

• Opened or used drug testing kits
• Partially used kits or tampered packaging
• Items not in a resaleable condition

This ensures all customers receive products that are safe, accurate, and reliable.

Faulty or Unclear Results

If you believe your product is faulty or you are unsure about your test results, please don’t rush to return it straight away.

In many cases, issues can be caused by user error or simple testing steps being missed, rather than a fault with the product itself.

Before contacting us, please:

• Take clear photos of the test device and results
• Make a note of how the test was carried out
• Check the instructions carefully to ensure each step was followed correctly and that you have read the results at the correct time, and interpreted them correctly.

Then get in touch with our support team.

In many situations, we may be able to quickly identify the issue and guide you through the correct testing process. This often resolves the problem without the need for a return.

Faulty or damaged items

If your order arrives damaged or you believe your product is faulty, please contact us as soon as possible.

We will:

• Replace faulty items where appropriate
• Offer a refund or replacement depending on the issue
• Help resolve the matter quickly with minimal inconvenience

Please contact our customer support team with your order number and details of the issue.

💬 Website Chat

📧 support@ukdrugtesting.co.uk
📞 Telephone 01263 731 168

🕒 Monday–Friday, 8:30am–4:45pm (excluding bank holidays)

How to return an item

To arrange a return, please follow these steps:

1. Contact our customer support team to request a return
2. We will provide return instructions and the correct address
3. Package your item securely to prevent damage in transit
4. Send your return using a tracked delivery service
5. Once received and checked, your refund will be processed

Address for returns

Access Diagnostic Tests UK Ltd
Unit 19 
Aylsham Business Estate
Shepheards Close, 
Dunkirk,
Aylsham,
Norfolk
NR11 6SZ

Refunds

Once your return has been received and inspected:

• We will notify you of approval or rejection of your refund
• Approved refunds are processed back to your original payment method
• Bank processing times may vary depending on your provider

Consumer rights

Your statutory rights are fully protected under the UK Consumer Contracts Regulations and Consumer Rights Act 2015. This policy does not affect your legal rights.

Need Help?

If you’re unsure about whether your item is eligible for return, our team is happy to help before you send anything back.

We’re here to make the process simple, fair, and stress-free.