Returns

Returning unwanted goods

  • Your satisfaction is very important to us.
  • If you are not completely satisfied with your purchase or you change your mind we offer a 28 day no quibble returns policy provided that the goods are unopened and unused. 
  • Any unopened items may be returned within 28 days of purchase for a full refund.
  • Please e-mail our customer services for instructions for returning goods.
  • Please note that once opened and or used, products cannot be returned to us unless they are faulty.
  • For advice on returning faulty goods see below.
  • Your rights are protected under the EU distance selling regulations.
  • e-mail customer services

Returning faulty goods

  • We will, of course, replace any faulty test kits under the relevant warranty.
  • If you have a problem please contact customer services by e-mail, or telephone during office hours for advice, 
  • e-mail customer services

UK Drug Testing returns information page last reviewed and updated 2/6/21