Delivery

UK Drug Testing delivery information 

Most orders received before 3pm Monday to Friday (excludes all UK bank holidays) will be dispatched from us the same day.  

If you require your drug tests quickly select 1st class delivery, UK courier delivery or one of our express UK delivery options as these are currently the fastest UK delivery options for your drug test kits. 

UK delivery options with free delivery offers

  • 2nd Class Royal Mail £1.95 FREE on all orders over £30 on products. 2nd class delivery is currently slow at 3-10 working days from dispatch may take longer in some areas due to increased pressure on Royal Mail system due to pressures and a shortage of delivery drivers.
  • 1st Class Royal Mail £2.95 FREE on all orders when you spend over £40 on products. Delivery currently between 1-4 working days after dispatch.  May sometimes be slower due to pressures on Royal Mail system. Priority packing & dispatch from our UK warehouse
  • UK Priority Courier £9.95 (excludes Northern Ireland). FREE when you spend over £150 on drug testing kits and drug and alcohol testing products. Delivery usually next working day from dispatch. May be slower currently as the courier sytem are experiencing staff shortages in some areas. Priority packing and dispatch from our UK warehouse. If ordered on a Friday delivery will be usually be on the Monday before 4 pm. Our fastest FREE UK delivery offer currently.

Express UK delivery options (excludes Northern Ireland)

  • Royal Mail Special Delivery £9.95 guaranteed next working day (not Saturday) after dispatch.  Only available on small orders and order needs to be placed by 3pm Monday to Friday for same day dispatch. Orders placed outside these times will be entered into next available mail collection. Saturday delivery is not guaranteed. Priority packing & dispatch from our UK warehouse. Order placed before 3pm on a Friday will usually be delivered on the Monday.
  • UK express next day courier before mid day £24.99. Delivery guaranteed before mid-day next working day after dispatch. For same day dispatch order should be placed before 3pm Monday to Friday. Priority packing and dispatch from our UK warehouse. If ordered on a Friday delivery will be may be on the Saturday.

Delivery to Northern Ireland

For deliveries up to £100 in value you can select a Royal Mail delivery service (excludes express delivery). For larger orders to Northern Ireland you currently need to order through our trade team, due to changes in customs regulations causing delays in delivery to NI following Brexit. We are hoping to re-instate courier delivery to Northern Ireland this week.

    Fast dispatch 

    Most drug test kits and alcohol testing kits are in stock in our UK warehouses for immediate dispatch, so orders placed before 3pm Monday to Friday are still being dispatched from our warehouse the same day 

    Delivery times

    We are all working very hard to maintain our speedy delivery service, while following government guidance on social distancing and hygiene, to keep everyone safe. 

    UK deliveries may be a little slower currently due to pressures in Royal Mail and courier systems due to delivery driver staff shortages. This is impacting some of the delivery times, so please allow a little extra time for your drug test deliveries before contacting our customer support team. 

    For the fastest UK delivery currently please UK Express Courier Delivery for large orders at £24.95 and select Royal Mail Special Delivery £9.95 for small orders as these are the quickest UK delivery methods currently.

    Please be advised of our best intentions at all times. If you have any queries, please do not hesitate to contact us. We thank you for your support and patience during these challenging times.

      Detailed Delivery Information

      • We dispatch goods every day Monday to Friday excluding bank holidays.
      • Most orders placed at UK Drug Testing before 3.00 pm Monday to Friday will be dispatched the same day.
      • Telephone customer services 01263 731 168 8.30-4.30 Monday to Friday if you have any queries regarding an order.

        UK Courier (mainland only) £9.95-best value current option for fastest delivery for orders placed Monday to Thursday 

        • Priority packing and priority order processing with same day order collection up to 3 pm for attempted next working day mainland UK delivery on bulky orders. May be slower currently as the courier sytsem is experiencing staff shortages in some areas of the UK.
        • Ideal for large orders to business & NHS purchasers. 
        • Fully trackable to point of delivery with full proof of delivery available.
        • Free when you spend over £150 on goods net VAT.
        • UK Courier Delivery is usually 1-2 working days from dispatch may be slower currently (96% next day but not guaranteed).
        • A signature usually required on delivery (signature not required during Covid-19 measures apply )
        • If ordered on a Friday delivery will be usually be on the following Monday before 4 pm.

        Saturday Courier Delivery £24.99-currently available as a UK delivery option when you spend over £139.99 on drug testing products 

        • Please note courier company can not guarantee delivery time
        • For orders placed on a Friday that are required next day ie Saturday.
        • Priority Packing & Dispatch by UK mainland Courier. 20kg weight limit. Delivery Saturday morning.
        • Order needs to be placed before 3 pm on a Friday to get into same day dispatch, as our courier collection is 3.30pm
        • Signature usually required on delivery.
        • Only applies to deliveries in mainland UK postcodes and excludes highlands and islands.

        Next Day UK Delivery Options

        • For the highest chance of next day delivery your drug test order must be placed before 3 pm Monday to Thursday.
        • Our designated Saturday courier delivery option is currently only available if you are spending over £130 ( cost for designated Saturday courier delivery option is £24.99 )
        • Our courier delivery will usually require someone to receive the parcel

        Express Delivery £9.95 (mainland UK only)-Royal Mail Special Delivery

        • Priority packing and dispatch of order into the next available Royal Mail Special Delivery or Priority Courier collection, depending on the size of the parcel, for following working day UK mainland delivery (postcode restrictions apply.
        • Signature usually required on delivery.
        • Can only be delivered to the delivery address.
        • Can not be left with a neighbour. 
        • This service is only guaranteed for mainland UK (not very remote areas) and only for deliveries Monday to Friday.
        • If you place an order on a Friday on a Express Delivery the delivery will be on Monday (excludes bank holidays). The order may arrive on Saturday but this is not guaranteed.
        • If you require Saturday delivery when ordering on a Friday please select our Saturday delivery option.
        • Next day delivery is not available over bank holidays. 

        International delivery options 

        To place an order from outside the UK or to place an order over £100 from Northern Ireland please contact our trade team

          Delivery FAQ

            When will my drug test order be dispatched?

            We aim to get your order into the next mail or courier collection available after you order is received. Most orders before 3.30pm on weekdays Monday to Friday are dispatched the same day. 

            Do you offer an express delivery option?

            • If you require your goods urgently please select the one of our Express Delivery options.
            • Express Delivery is either by Royal Mail Special Delivery or by next day courier depending on the size of the parcel.
            • Signature is usually required on delivery. (currently may take photo)

            Do you offer a guaranteed next day delivery service on drug tests?

            We offer several next day UK delivery options depending on the size of your order. These may be selected at checkout.

              Is you delivery service discreet?

              We respect your confidentiality and our delivery service is discreet. All orders are packaged in plain packaging with no company advertising or logos. Some of our larger packs may require a signature or photos at delivery.

              Is a signature required on delivery?

              Only the express delivery services require a signed for delivery. We reserve the right to upgrade any order to a signed for delivery, if we deem this necessary. Currently most of the couriers are not taking a signature due to Covid regulations. Many are taking a photograph instead. 

              How do I check on my drug test order?

              You will be e-mailed or texted when we process your order and again when the parcel is dispatched. We will inform you or any tracking refs also.

              What do I do if my order does not arrive when expected?

              Orders not received within 7 days should be notified by e-mail to customer services with details of your order number and/or payment transaction number.

              How do I contact you about an order?

              You can e-mail our customer services team to check on the status of your order at customerservices@accessdiagnostics.co.uk You may also telephone us during office hours Monday to Friday 9 am to 4 pm on 01263 731 168. Please have your order number before contacting us as this makes it easier to access your order tracking.

              Please ensure you use a valid and current e-mail address or mobile phone number when ordering. You will receive all confirmation and reference numbers relating to your purchase by e-mail or text. Retain these details until your order has been delivered, and please quote these in any correspondence to us regarding your order.

                If you need to contact us about your drug testing kits order:

                UK Drug Testing delivery information page and free UK delivery offers last reviewed and updated 27/06/22