UK Drug Testing delivery information-last updated 3/03/21
UK delivery options with free delivery offers
- 2nd Class Royal Mail £1.95 FREE on all orders over £20 on products. Delivery 3-7 working days from dispatch currently, taking longer in some areas due to increased pressure on Royal Mail system due to Covid-19.
- 1st Class Royal Mail £2.95 FREE on all orders when you spend over £30 on products. Delivery 1-3 days from dispatch currently. Priority packing & dispatch from our UK warehouse
- UK Priority Courier £9.95. FREE when you spend over £150 on drug testing kits and drug and alcohol testing products. Delivery next working day from dispatch. Priority packing and dispatch from our UK warehouse. If ordered on a Friday delivery will be usually be on the Monday before 4 pm. Our fastest FREE UK delivery offer currently.
Express UK delivery options
- Royal Mail Special Delivery £9.95 guaranteed next working day (not Saturday) after dispatch with delivery by 4pm. Only available on small orders and order needs to be placed by 3pm Monday to Friday for same day dispatch. Orders placed outside these times will be entered into next available mail collection. Saturday delivery is not guaranteed. Priority packing & dispatch from our UK warehouse.
- UK express next day courier before mid day £24.99. Delivery guaranteed before mid-day next working day after dispatch. For same day dispatch order should be placed before 3pm Monday to Friday. Priority packing and dispatch from our UK warehouse. If ordered on a Friday delivery will be may be on the Saturday.
Most drug and alcohol testing kits are in stock for immediate dispatch, so orders placed before 3pm Monday to Friday are still being dispatched from our warehouse the same day
While most deliveries are arriving quickly, Covid-19 measures are slowing some of the Royal Mail and courier service delivery times in some areas, so please allow extra time for your drug test deliveries.
Although UK Royal Mail delivery times are significantly improved Covid-19 measures are slowing some Royal Mail delivery times, particularly second class, so please allow extra time for deliveries by Royal Mail before contacting our customer support team.
We thank you for your patience and continued support.
We are all working very hard to maintain our speedy delivery service, while following government guidance on social distancing and hygiene, to keep everyone safe. For the fastest UK delivery currently please UK Priority Courier Delivery for large orders (just £9,95 currently and free when you spend over £150 on drug tests in a single order) and select 1st class Royal Mail for small orders (free when you spend over £30) as these are the quickest UK delivery methods currently.
- We dispatch goods every day Monday to Friday excluding bank holidays.
- Most orders placed before 3.00 pm Monday to Friday will be dispatched the same day.
- Telephone customer services 01263 731 168 8.30-4.30 Monday to Friday
UK Courier (mainland only) £9.95-best value current option for fastest delivery for orders placed Monday to Thursday
- Priority packing and priority order processing with same day order collection up to 3 pm for attempted next working day mainland UK delivery on bulky orders.
- Ideal for large orders to business & NHS purchasers.
- Fully trackable to point of delivery with full proof of delivery available.
- Free when you spend over £150 on goods net VAT.
- UK Courier Delivery is usually 1-2 working days (96% next day but not guaranteed).
- A signature usually required on delivery (signature not required during Covid-19 measures apply )
- If ordered on a Friday delivery will be usually be on the Monday before 4 pm.
Saturday Courier Delivery £24.99-currently available as a UK delivery option when you spend over £139.99 on drug testing products
- Please note courier company can not guarantee delivery time
- For orders placed on a Friday that are required next day ie Saturday.
- Priority Packing & Dispatch by UK mainland Courier. 20kg weight limit. Delivery Saturday morning.
- Order needs to be placed before 3 pm on a Friday to get into same day dispatch, as our courier collection is 3.30pm
- Signature usually required on delivery.
- Only applies to deliveries in mainland UK postcodes and excludes highlands and islands.
International Delivery Options
International Delivery by Airsure £11.95
- All our international orders are shipped by Airsure priority service.
- Priority packing & dispatch, insured and trackable service.
- Weight limit 2kg.
- Over this, we offer European road courier service for £25.00 with a 20kg weight limit and estimated 3-5 working days for most of Western Europe.
- Contact us if you would like to place a large international drug test order.
Next Day UK Delivery Options
- For the highest chance of next day delivery your drug test order must be placed before 3 pm Monday to Thursday.
- Our designated Saturday courier delivery option is currently only available if you are spending over £130 ( cost for designated Saturday courier delivery option is £24.99 )
- Our courier delivery will usually require someone to receive the parcel
Express Delivery £9.95-Royal Mail Special Delivery
- Priority packing and dispatch of order into the next available Royal Mail Special Delivery or Priority Courier collection, depending on the size of the parcel, for following working day UK mainland delivery (postcode restrictions apply.
- Signature usually required on delivery.
- Can only be delivered to the delivery address.
- Can not be left with a neighbour.
- This service is only guaranteed for mainland UK (not very remote areas) and only for deliveries Monday to Friday.
- If you place an order on a Friday on a Express Delivery the delivery will be on Monday (excludes bank holidays). The order may arrive on Saturday but this is not guaranteed.
- If you require Saturday delivery when ordering on a Friday please select our Saturday delivery option.
- Next day delivery is not available over bank holidays.
When will my drug test order be dispatched?
- We aim to get your order into the next mail or courier collection available after you order is received.
- Larger orders may be sent by courier or special delivery.
- Most orders before 3.30pm on weekdays Monday to Friday are dispatched the same day.
- The only service that is guaranteed for next day delivery (only applies for delivery on weekdays) is Royal Mail Special Delivery (more information below).
- Priority UK courier is usually delivered next working day if the order is placed Monday to Thursday before 3pm. If ordered on a Friday the delivery will be Monday. There is an option to pay extra for Saturday courier delivery when you are spending over £150
- If you require your drug test kits urgently please one of these delivery options.
Express Delivery Option
- If you require your goods urgently please select the one of our Express Delivery options.
- Express Delivery is either by Royal Mail Special Delivery or by next day courier depending on the size of the parcel.
- Signature is usually required on delivery. (currently may take photo)
Discreet Delivery Service
- We respect your confidentiality and discretion.
- All orders are packaged in plain packaging.
- Some of our larger packs require a signature at delivery.
- We reserve the right to upgrade an order to courier delivery if it is too bulky or heavy for Royal Mail and to select a signed for delivery service if we deem this necessary.
How do I check on my drug test order?
- You will be e-mailed or texted when we process your order and again when the parcel is dispatched.
- We will inform you or any tracking refs also.
- You can e-mail customer services to check on the status of your order at email@example.com
- You may also telephone us during office hours Monday to Friday 9 am to 4 pm on 01263 731 168
- Please have your order number before contacting us.
- Orders not received within 7 days should be notified by e-mail to customer services with details of your order number and/or payment transaction number.
Please ensure you use a valid and current e-mail address or mobile phone number when ordering
- You will receive all confirmation and reference numbers relating to your purchase by e-mail or text.
- Retain these details until your order has been delivered and please quote these in any correspondence to us regarding your order.