Covid-19 Policy And Updates

UK Drug Testing Covid 19 policy page last updated 27/07/20

Our prevention policy for Covid 19

  • We are all working very hard to ensure that we’re able to get your drug test orders to you as quickly as possible and safely, and in line with all UK Government guidelines for businesses, and current social distancing advice on preventing the spread of Covid 19
  • The health and safety of our staff and customers is always of the utmost importance to us.
  • Social distancing and increased cleaning and hygiene measures, in line with UK government guidelines for business, are in place in our UK offices and warehouses, to protect our team, delivery partners and customers, and we are operating at normal staff capacity.
  • So far we have had no staff illness, and the day to day operations of the business are continuing efficiently.
  • If you have any concerns please do not hesitate to contact us by e-mail or telephone during our office hours. Contact information at bottom of this page
  • We will continue to monitor the scientific and UK government advice on Covid-19 and will publish regular updates on our website and social media accounts. 

Dispatch times

  • So far dispatch times are unaffected.
  • Most drug test orders received before 3pm Monday to Friday are still being dispatched from us on the same day either by Royal Mail or courier.
  • Both these delivery services have been affected adversely by the current pandemic and so delivery times may be affected. See below for more information.

Delivery times 

  • Although delivery times are greatly improved now Covid-19 measures are still slowing some of the Royal Mail and Courier service delivery times, so please allow extra time for deliveries before contacting customer services.
  • We apologise for any inconvenience that this may cause
  • Due to this your drug testing supplies orders may take a little longer than usual to reach you.
  • We thank you for your continued patience and support during these exceptional times.

Safe Delivery 

  • To help ensure the safety of our customers and delivery partners, packages will usually be left at your doorstep where appropriate.
  • Please allow the delivery person or postman to move back before you collect your package.
  • If you would like to tell us a safe location to leave your package, please add delivery instructions in the notes when placing your order, or if ordering by telephone please advise the person processing your order so that they can add it to order delivery information.

Next day delivery on drugs tests no longer guaranteed

As this is no longer within our control, we have had to remove the following next day guaranteed UK delivery services as both the Royal Mail and the courier service are no longer able to meet these, due to the impact of Covid-19 on their services. We are apologise for any inconvenience this may cause to you.

The following delivery options have been removed from this site because they are no longer guaranteed

  • Royal Mail special delivery service 
  • Next business day UK courier delivery 
  • UK Saturday courier delivery 

Once the Royal Mail and our UK courier service are able to guarantee the next day delivery services above, they will be re-instated

For the fastest delivery on drug and alcohol testing kits currently please select 1st class for small orders or priority UK courier for larger orders.

UK delivery options still available online

  • 2nd Class Royal Mail delivery usually 3-7 days. Currently free to all customers. Not tracked.
  • 1st Class Royal Mail delivery usually between 1-5 days £2.95 Not tracked
  • Courier delivery mainland UK usually 1-3 business days, highland and islands longer. Courier delivery is free when you spend over £150. Tracked delivery service.
  • Saturday delivery-we have re-introduced our guaranteed Saturday delivery service option which you can select at checkout as a delivery option if you are spending over £150

International delivery options 

The international delivery options for drug testing kits are unchanged but may take considerably longer than usual currently due to Covid-19

  • International Airsure Delivery-small orders only £11.95
  • International Courier (Europe only)-large orders-contact us for a quote. depends on country

Contact us by telephone or e-mail

  • If you have any concerns or require any advice or assistance our UK Drug Testing customer services team can still be contacted by telephone as usual Monday to Friday 8.30 to 4.30pm on 01263 731 168 or by e-mail. 

Covid-19 Business Update page last updated 27/07/20