Covid-19 Policy And Updates
UK Drug Testing Covid 19 policy
Our prevention policy for Covid 19
- We are all continuing to work very hard in our offices and warehouses to ensure that we’re able to get your drug testing kits and drug testing products to you as quickly as possible and safely, and in line with all UK Government guidelines for businesses, and current social distancing advice on preventing the spread of Covid 19
- The health and safety of our staff, customers and delivery partners is always of the utmost importance to us.
- Social distancing, regular covid testing and increased cleaning and hygiene measures, in line with UK government guidelines for business, are in place in our UK offices and warehouses, to protect our team, delivery partners and customers, and we are operating at normal staff capacity.
- So far during the pandemic we have had no staff illness due to Covid-19, and the day to day operations of UK Drug Testing are continuing safely and efficiently.
- If you have any concerns, please do not hesitate to contact our customer support team, by e-mail or telephone during our office hours. Contact information at bottom of this page
- We will continue to monitor the scientific and UK government advice on Covid-19 and will publish regular Covid updates on our website.
- So far dispatch times from us are unaffected.
- Most drug test orders received before 3pm Monday to Friday are still being dispatched from us on the same day either by Royal Mail or courier.
Many of the delivery companies including Royal Mail and our courier delivery services are being adversely affected by staffing levels, due to staff self-isolating after being pinged by the NHS app.
Some areas such as Cornwall are particularly badly affected. This is affecting deliveries, and the length of time that parcels are taking to be delivered. We cannot provide a list of affected areas as this changes day to day.
We are extremely sorry, that we are having to ask for your patience in that some deliveries, will be taking longer to arrive than usual. This problem is being compounded at present with the lack of HGV drivers.
This should be a temporary problem, which will resolve itself when the delivery services staff no longer have to self-isolate if the Government, does indeed remove the need to do this in August as they have advised.
Please be advised of our best intentions at all times. If you have any queries, please do not hesitate to contact us.
We apologise for any inconvenience that this may cause. Due to this your drug testing supplies orders may take a little longer than usual to reach you, so please allow extra time for deliveries. We thank you for your continued patience and support during these exceptional times.
For the fastest UK delivery on your drug testing kits please select UK Priority next business day courier for large orders (free when you spend over £150 on drug tests and drug testing products) and Royal Mail Special Delivery for small orders
Saturday courier delivery is now available as a delivery option for orders placed on a Friday that are over £150. You must select Saturday delivery to get this option, and there is an a additional delivery charge of £24.99
Next business day before 12 mid-day courier delivery is now also available as a delivery option for orders placed Monday to Friday before 3pm and that are over £150. There is an a additional delivery charge of £24.99 for this option and you must select it at checkout.
- To help ensure the safety of our customers and delivery partners, packages will usually be left at your doorstep where appropriate.
- Please allow the delivery person or postman to move back before you collect your package.
- If you would like to tell us a safe location to leave your package, please add delivery instructions in the notes when placing your order, or if ordering by telephone please advise the person processing your order so that they can add it to order delivery information.
Next day UK delivery options on drugs tests now reinstated
For the best chance of next working day UK delivery from dispatch please select one of our express UK delivery options either UK priority courier delivery or Royal Mail Special Delivery. To get next working day delivery, you will need to order before 3pm Monday to Friday. Orders placed after 3pm or at weekends will be entered into the next available courier or Royal Mail collection
The following express UK delivery options have now been re-instated:
- Royal Mail Special Delivery service
- Next business day UK courier delivery
- Next business day UK courier delivery before mid-day
- UK Saturday courier delivery
International delivery options
The international delivery options for drug testing kits are unchanged but may take considerably longer than usual currently due to Covid-19 and also increased customs regulations following the UK leaving the EU.
- International delivery (Europe only) -small orders £11.95
- International Courier (Europe only)-large orders-contact us for a quote. depends on country
Contact us by telephone or e-mail
- If you have any concerns or require any advice or assistance our UK Drug Testing customer services team can still be contacted by telephone as usual Monday to Friday 8.30 to 5.00pm on 01263 731 168 or by e-mail
Workplace drug testing during Covid 19
For information on workplace drug testing please visit our workplace drug testing information page for employers.
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