Free UK Delivery
We dispatch goods every day Monday to Friday excluding bank holidays. Most orders placed before 3.30 pm Monday to Friday will be dispatched the same day.
We respect your confidentiality and discretion. All orders are packaged in plain packaging. Some of our larger packs require a signature at delivery. We reserve the right to upgrade an order to courier delivery if it is too bulky or heavy for Royal Mail and to select a signed for delivery service if we deem this necessary.
Free UK Delivery Offers
FREE UK Delivery Offer is by 2nd Class Royal Mail 48 hour parcel service with a 2.-5 business days ETA.
UK Mainland Courier Delivery is free through this website when you spend over £250 on goods net VAT. Delivery usually in 1-2 business days.
All Delivery Options
If you prefer a different option you may select these on the second checkout page :
2nd Class 48 Hour Royal Mail Recorded parcel £3.75Dispatch into the next available Royal Mail collection and delivered in 2-5 working days (95%). Trackable & insured with signature required on delivery. The majority of parcels get there within 48 hours of dispatch but this is not guaranteed by us or the Royal Mail.
Royal Mail 24 parcel £2.95Priority packing & dispatch into the next available Royal Mail collection with delivery usually in 1-3 working days. The majority of parcels get there within 24 hours of dispatch but this is not guaranteed by us or the Royal Mail.
Royal Mail 24 Recorded parcel £4.75Priority packing & dispatch into the next available Royal Mail collection with delivery usually in 1-3 working days. Trackable & insured with signature required on delivery. The majority of parcels get there within 24 hours of dispatch but this is not a guaranteed by us or the Royal Mail.
Express Delivery (Royal Mail Special Delivery) £9.95Priority packing and dispatch of order into the next available Royal Mail Special Delivery collection for following working day UK mainland delivery before 1pm (post code restrictions apply. Signature required on delivery. Can only be delivered to the delivery address. Can not be left with a neighbour. Please see www.royalmail.com for other restrictions and further details. Only suitable for orders under 2KG in weight. This service is only guaranteed by Royal Mail for mainland UK (not very remote areas) and only for deliveries Monday to Friday. If you place an order on a Frday on a Special Delivery the Royal Mail guarantees delivery by 1pm on the Monday. The order may arrive on the Saturday. Not available over bank holidays.
UK Mainland Courier (mainland only) £9.95Priority packing and order processing with same day order collection up to 3pm for next working day UK delivery on bulky orders. Ideal for large orders to business & NHS purchasers. Unlimited weight, fully trackable to point of delivery with full proof of delivery available. Free when you spend over £250 on goods net VAT. Delivery is usually 1-2 working days. Signature usually required on delivery.
International Delivery by Airsure £11.95All our international orders are shipped by Airsure priority service. Priority packing & dispatch, insured and trackable service.
When will my order be dispatched ?
We aim to get your order into the next mail or courier collection available after you order is received. Larger orders may be sent by courier or special delivery. Most orders before 3.30pm on weekdays Monday to Friday are dispatched the same day.
Express Delivery Option
If you require your goods urgently please select Express Delivery option. Express Delivery is by Royal Mail Special Delivery at £9.95. Only suitable for orders under 2KG in weight. Signature required on delivery.
Courier delivery is available for just £9.95 for UK mainland (excludes Northern Ireland, Highlands & Islands, Channel islands & Isle of Wight) Unlimited weight. Delivery is usually 1-2 working days. Free when you spend over £250 on goods net VAT. Signature usually required on delivery.
International Orders £11.95
All our international orders are shipped by Airsure priority service or by International Courier service. Priority packing & dispatch, insured and trackable service.
How do I check on my order ?
You can e-mail customer services to check on the status of your order at email@example.com or call us during office hours Monday to Friday 9am to 4pm on 01263 731 168
Orders not received within 7 days should be notified by e-mail to customer services with details of your basket number and/or worldpay transaction number.
Please ensure you use a valid and current e-mail address when ordering
You will receive all confirmation and reference numbers relating to your purchase by e-mail. Retain these details until your order has been delivered and please quote these in any correspondence to us regarding your order.Drug Testing Kits for employers